Terms and Conditions

The Pet Industry Joint Advisory Council (“PIJAC”) is a 501(c)(6) nonprofit corporation incorporated in the District of Columbia that undertakes its activities in accordance with its nonprofit and tax exempt status and all applicable laws.

Copyright. All materials on this website are owned or licensed by PIJAC and are protected under the copyright laws of the United States and under applicable international treaties and conventions. Copyright 2009 PIJAC. All rights reserved. Any reproduction, retransmission, or republication of all or part of any materials on this site is expressly prohibited, except as specifically authorized by PIJAC. Requests for permission to reprint any materials in part or whole must be submitted to PIJAC. Such requests must include a copy of the materials that will be used, and a detailed explanation of where and for what purpose the materials will be used. Contact information, including name, phone number, fax number, and email must also be provided in such requests. PIJAC reserves the right to not allow permission for use of materials on the website if such use is deemed to be inconsistent with the mission and goals of PIJAC.

Trademarks. The names, trademarks, service marks, and logos of PIJAC appearing on this site are owned by PIJAC and may not be used in any advertising, publicity, or otherwise to indicate PIJAC affiliation, without PIJAC’s prior express written permission. Use of the marks in a manner not consistent with such policies may result in discipline including reprimand, suspension, or revocation and the loss of the use of such marks. Use of the marks without authorization also may result in a legal action for trademark infringement.


The Pet Industry Joint Advisory Council (PIJAC) makes no representations or warranties about the accuracy, suitability, timeliness, legality, operability, or availability of any information or materials on this website. PIJAC HEREBY DISCLAIMS ALL WARRANTIES REGARDING THE CONTENTS OF THIS SITE, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. PIJAC does not guarantee, warrant, or endorse the products or services of any firm, organization, or person.

Links. Although PIJAC may include links providing direct access to other Internet sites, PIJAC has not participated in the development of those other sites, and does not exert any editorial or other control over those other sites. PIJAC, therefore, takes no responsibility for the content or information contained on, or reliability, security, or privacy policies of, those other sites.

Limitation of Liability. PIJAC specifically disclaims any liability, whether based in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive, exemplary or special damages arising out of or in any way connection with your access to or use of this website, even if PIJAC has been advised of the possibility of such damages

No Legal or Professional Advice. The information contained in this website has been prepared or compiled by PIJAC as a service to its members and is not intended to constitute legal advice or the rendering of legal or consulting services of any kind. Users of this website should not in any manner rely upon or construe the information or resource materials on this website as legal or other professional advice and should not act or fail to act based upon the information in this website without seeking the services of a competent legal or other professional.

Refund Policy

Certification Program

A refund will be issued once materials are returned to PIJAC in good condition. Refund must be requested within 30 days of purchase.


A refund will be issued once materials are returned to PIJAC in good condition. Refund must be requested within 30 days of purchase.

Following is the association's refund policy for the products and programs PIJAC offers:

  • Refund requests must be received in writing.
  • Refunds will be made in the same form of currency used for the purchase.
    • If purchase was made with a credit card, credit will be issued to that same card.
    • If purchase was made by check or cash, a refund check will be issued and sent by mail after PIJAC receives verification that original check has cleared the bank.